Effective Date: 11 April 2025
Website: https://weedtenerife.com
Company Name: Cloud9beyond (“we”, “our”, or “us”)
This Refunds and Cancellation Policy explains the conditions under which users may cancel or modify bookings and request refunds for services provided through the Cloud9beyond website at https://cloud9beyond.com via https:/weedtenerife.com (the “Site”).
1. Nature of Bookings
Cloud9beyond provides an online platform that allows users to:
- Make appointment or booking requests with cannabis social clubs in Spain.
- Reserve places for cannabis-related events.
- Respond to or post cannabis-related job opportunities.
Cloud9beyond does not provide, sell, or distribute cannabis.
We do not handle transactions involving cannabis between users and clubs. Any payment collected through the Site relates only to the applicable booking, reservation, membership-processing, or platform service stated at the time of payment.
2. Cancellations and Booking Changes
a) User-Initiated Cancellations and Changes
You may cancel or modify your appointment booking through the Site provided that:
- The cancellation or change is made at least one hour before the scheduled appointment.
- The cancellation or change is completed using the relevant links provided in your booking confirmation email.
Once the one-hour cancellation period has passed, booking changes or cancellations may not be accepted, and the booking may be treated as final.
The ability to reschedule is subject to availability and any conditions imposed by the relevant club or event organiser.
b) Late Cancellations and No-Shows
A late cancellation means a cancellation made less than one hour before the scheduled booking time.
Failure to attend a booking without cancelling within the permitted cancellation period may result in:
- The loss of any booking fee or deposit paid.
- The booking being recorded as a no-show.
- Restrictions on future bookings where repeated no-shows occur.
Cloud9beyond and the relevant club or organiser are not required to refund fees associated with late cancellations or no-shows unless required by applicable law.
3. Refund Eligibility
A full refund may be available where all of the following conditions apply:
- You cancel the booking at least one hour before the scheduled appointment.
- A booking fee, deposit, or other refundable charge was paid through the Site.
- The refund is permitted under the conditions displayed when the booking was made.
- The relevant club or event organiser approves the refund where its approval is required.
Refund requests are reviewed individually and are not automatically guaranteed.
No refund will normally be provided where:
- The cancellation is made less than one hour before the appointment.
- You fail to attend the appointment or event.
- You provide incorrect booking or contact information.
- You are refused admission or membership because you do not meet the club’s identification, age, membership, conduct, or eligibility requirements.
- You breach the rules or policies of the relevant club or event organiser.
- The relevant service has already been provided.
- A fee was clearly described as non-refundable before payment.
Nothing in this policy affects any refund or cancellation rights that cannot legally be excluded under applicable consumer protection laws.
4. Bookings Made Through Third Parties
Where a booking or payment was completed directly with a club, event organiser, payment provider, or another third-party service, Cloud9beyond is not responsible for processing or issuing the refund.
You must contact the relevant third party directly, and its own cancellation and refund conditions will apply.
Cloud9beyond cannot guarantee that a third party will approve a refund.
5. Cancellations by Clubs or Event Organisers
Where a club or event organiser cancels a confirmed appointment or event booking:
- You will be notified using the contact details associated with your booking as soon as reasonably possible.
- Any eligible prepaid booking fees collected through the Site will be refunded in full.
- You may be offered the option to reschedule or transfer your booking to another available date or time.
Cloud9beyond is not responsible for additional expenses arising from a cancellation, including travel costs, accommodation costs, lost earnings, or other indirect expenses.
6. How to Request a Refund
To request a refund, contact us at admin@weedtenerife.com and provide:
- Your full name.
- The email address used for the booking.
- Your booking reference number or booking details.
- The name of the relevant club or event.
- The scheduled booking date and time.
- The reason for the cancellation or refund request.
- Any supporting evidence that may be relevant.
We aim to acknowledge and review refund requests within one business day.
Additional time may be required where we need information or approval from a club, event organiser, or payment provider.
7. Refund Processing Times
Where a refund is approved:
- The refund will normally be issued to the original payment method.
- It may take between 5 and 10 business days for the funds to appear, depending on your bank, card issuer, or payment provider.
- Payment processing, currency conversion, administration, or transaction fees may be non-refundable where permitted by law and where this was disclosed before payment.
Cloud9beyond cannot control delays caused by banks, card issuers, or third-party payment providers.
8. Events and Job Listings
Separate cancellation or refund terms may apply to paid event reservations, job advertisements, featured listings, premium club listings, subscriptions, and promotional services.
Any specific terms applicable to these services will be displayed at the time of purchase and will take priority over this general policy where they differ.
Submitting or responding to a job opportunity does not create an employment relationship between Cloud9beyond and the user.
9. Duplicate or Incorrect Payments
Where you believe that:
- You have been charged more than once.
- You have been charged an incorrect amount.
- A payment was made without your authorisation.
You should contact us promptly at admin@weedtenerife.com with the relevant transaction details.
Unauthorised payments should also be reported immediately to your bank or payment provider.
10. Refund and Cancellation Disputes
Any concern or dispute regarding a booking, cancellation, payment, or refund should first be submitted to our support team.
We will aim to investigate and resolve the matter fairly and efficiently. This may require us to contact the relevant club, event organiser, or payment provider.
Where a dispute cannot be resolved directly, it will be handled in accordance with applicable Spanish and European Union consumer protection laws.
11. Changes to This Policy
We may update this Refunds and Cancellation Policy to reflect changes to our services, payment processes, business practices, or applicable laws.
Changes will be published on this page with an updated effective date.
The version of the policy in force when a booking or payment was made will generally apply to that transaction, except where a change is required by law.
12. Contact Us
For refund, cancellation, payment, or booking-related inquiries, please contact:
Cloud9beyond
Email: admin@weedtenerife.com
Website: https://weedtenerife.com
Registered in: England and Wales